Відгуки про магазин

William Taylor, Thank you so much for such a positive review. It’s incredibly rewarding to hear this, especially considering how much effort we put into its development. Stay tuned — new cannons will be joining our lineup very soon!

Willow Thompson, Thank you! We are constantly developing new models and always listening closely to what our community wants.

Sander Nygaard, Glory to the Heroes! We truly appreciate your support.

Thomas Müller, Thank you for your support, we truly appreciate it.

Tomáš Dvořák, This sometimes happens due to conflicts between different international payment systems. We have integrated the two most common methods — PayPal and SWIFT — into our website. If a customer experiences issues, as you did, we use alternative payment methods. We can see that your payment has now gone through successfully, so everything is all set)

Lukas Schneider, We understand your frustration, as customs regulations vary significantly from country to country. In our experience, Austrian customs are particularly strict and have held our shipments on multiple occasions. In such cases, we always send official inquiries to the customs authorities of the destination country to resolve any issues. We apologize for the inconvenience, but unfortunately, we have no control over the individual customs policies of different nations.

Alejandro García Martínez, Thank you for choosing us. Comments like yours are exactly why we keep doing what we do!

Lachlan Smith, Yes, we’re very glad that BNA Model World gives you the opportunity to save on shipping costs.

Magnus Bakke, Thank you for your kind words. It is truly difficult for us right now, but we believe the modeling community should also remember our struggle. That is exactly why we develop these kits dedicated to our war against the invaders.

Sergio, We are all human and make mistakes sometimes, but we always do our best to make things right in your favor)

Alex, Thank you, too!

Carlos, We have looked into your request and believe that our email with the tracking number likely ended up in your spam folder. We have sent a duplicate to you. We also checked the tracking status, and your parcel is currently waiting for you at the pickup point. You can start your modeling project as early as today!

Tom , The issue is that recent changes in U.S. legislation now require us, as the sender, to pay additional customs duties based on the declared value of the parcels. We hope that this law will be repealed in the future, and we will immediately reduce our shipping rates as soon as that happens.

Kaito Suzuki, We are so sorry to hear about this. Regardless of who is at fault, we will send you an identical replacement with reinforced packaging at our own expense. We are already preparing your new order for shipment. Once again, please accept our apologies for the inconvenience.

Haruto Takahashi, We'll keep working hard and keep the new releases coming!