Rules for exchanging and returning goods for the online store "SPALAH"
We at "SPALAH" care about the comfort of our customers, so we offer simple and understandable conditions for returning and exchanging goods. Read them to make your shopping even more enjoyable!
1. Returning goods
The buyer has the right to return goods of proper quality within 14 days from the moment of receipt, provided that the following requirements are met:
- The goods do not belong to the category of goods that are not subject to exchange or return (exceptions: individual manufacturing, unpacked goods that have lost their presentation);
- The goods have not been used, have all factory seals, labels and markings;
- The goods are in their original packaging, which is not damaged (open packaging is not considered damage to the presentation);
- No more than 14 days have passed since the moment of receipt of the goods;
2. Exchanging goods
Exchanging goods is possible provided that the same requirements as for returning are met, as well as:
- The purchased goods have not been used;
- The product is in its original packaging;
- The exchange of the product is carried out only for another product (in size, color, model, etc.), provided that the new product has a value not less than the original.
3. Return of goods of inadequate quality
If the product has defects or does not correspond to the description, the buyer has the right to return it or exchange it for a product of adequate quality, as well as receive a refund. Return and exchange of goods of inadequate quality are carried out under the following conditions:
- The product has defects that arose through no fault of the buyer (for example, factory damage or manufacturing defects);
- The return of the product is carried out in accordance with the legislation of Ukraine on consumer protection.
4. Return and exchange procedure
To return or exchange the product, the buyer must contact any of the communication channels indicated on the website and report the problem that has arisen. After receiving the application, we will provide further instructions on returning the product. The product can be returned via postal services.
5. Goods that are not subject to return and exchange
According to the legislation of Ukraine, the following are not subject to return and exchange:
- Goods that have been used (except in cases of defects or damage);
- Goods that are not in their presentable condition, damaged or with missing components.
6. Cost of returning the goods
The costs of returning the goods are borne by the buyer if the return is made for reasons not related to defects in the goods or a violation of its quality by the seller.
7. Refund
After confirming the return of the goods, the funds will be credited to the buyer's account within 5 business days, provided that all return requirements are met.
Thank you for shopping at "SPALAH"! Together we will make your shopping experience as convenient and enjoyable as possible!