International Shipping and Secure Payment: Everything You Need to Know About Shopping on Our SPALAH Website

Greetings, friends! We at SPALAH are proud that our miniatures find their way into dioramas and scale models in various corners of the world.

We understand that shopping in a foreign online store might raise questions: "How fast will I get my order?", "Is it safe?", and "How do I pay?". To make your shopping experience as comfortable and transparent as possible, we have prepared this detailed guide on shipping and payment.

 

1. How to Pay for Your Order: Global and Secure Standards

For us, the security of your payments is our number one priority. We do not store your card details. Instead, we partner with the world's leading payment systems that guarantee 100% protection of your finances. On our website, you can use the two most popular payment methods in the world:

Option A: Stripe (Credit and Debit Cards) Stripe is the gold standard for online payments. It allows you to pay for your order using any credit or debit card (Visa, Mastercard, American Express, and others). The process is instant, and your card details are encrypted using state-of-the-art security protocols directly on the payment system's side.

Option B: PayPal If you prefer digital wallets, PayPal is your choice. It is a fast and secure payment method that also provides an additional layer of security — Buyer Protection. You can pay for your order using your PayPal balance or a linked card.

 

2. How Shipping Works: Your Package is on its Way

We ship all orders via international postal services. We cannot influence which specific delivery service will handle your package once it arrives in your country. This is determined after the package crosses customs control in the destination country.

Order Processing

  • Order: After a successful payment, the funds need to reach us. This usually takes up to 1 business day.

  • Preparation: Once the payment is confirmed, we start preparing your order for shipment. This typically takes 1 to 3 business days (depending on the item and workload).

  • Dispatch: As soon as the package is handed over to the postal service, you will receive an email. It will contain the most important detail — your tracking number.

The Importance of the Tracking Number We ship all orders strictly with tracking available. This means you can check the whereabouts of your order at any time on the postal service's website or via special global tracking services (for example, 17track or Parcelsapp).

 

3. Shipping Times and Details

Delivery times depend on the destination country and the performance of postal services. Estimated shipping times:

  • Europe: 10–21 days.

  • USA and Canada: 14–25 days.

  • Rest of the World: 18–35 days.

 

 

Attention! Customs Duties and Taxes 

This is a very important point for international purchases. Please note that the prices on our website do not include customs duties or other import taxes of your country. These fees are calculated and paid directly by the buyer upon receiving the package. We recommend checking your country's regulations before placing an order, as rules vary significantly between countries, and we have no influence over them. Unless specifically requested, we do not adjust the declared value of the package to avoid penalties from the customs authorities in the destination country.

 

4. Guarantees and Support

We at SPALAH do everything possible to ensure you receive your order on time and in perfect condition. However, international shipping is a complex mechanism.

If there is a delay, if you cannot track your package, or if the item arrives damaged — do not worry. Our support team is always ready to help. Email us at spalah.models@gmail.com, and we will find a solution together.

Thank you for choosing SPALAH!